Robots could be 'programmed' to be helpful and kind.

But I do believe in the Kokoro program. I do most of the time. It was just those times where the words got to me and when I was down. [Or when I'm worried about Certain Incidents.] I believe in what the Master gave us though. The Kokoro Program is a miracle and I do have a soul.

And you're right. Because of that, it's too sad to see someone with such a plight that I can't ignore it.